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These legal terms set out how kariya11 operates your account, handles your information and defines what you can expect from us — and what we expect from you. Access to this platform depends on your local law and the eligible regions where this service is made available.
These terms apply to every account opened on kariya11 and every transaction processed through it, including deposits made via Nagad and Upay. When you open an account, you confirm that you have read these terms, that you meet the eligibility requirements for your region, and that your use of the platform is consistent with the laws that apply where you are. We do not make representations about legal status in jurisdictions outside our supported regions — if you are unsure whether access is permitted where you are, you should check your local law before continuing. Transactions linked to your account wallet, including Nagad deposits and Upay transfers, are subject to these terms as well as the policies of the payment provider you use. We reserve the right to update these terms and will publish any changes on this page. Continued use of your account after a change is posted means you accept the updated terms. If any section of this policy is unclear, contact our support team through the live chat route shown on site or by submitting a message through the account help form. We will respond through the same channel you used to reach us.
Nagad deposits are processed under the terms of this policy and Nagad's own payment conditions.
Upay transfers to your account wallet fall within the scope of these terms on our side.
Your account wallet records all transactions; review them in the wallet section of your account.
Access depends on local law. We confirm supported regions in the eligibility section of these terms.
Not every activity on this platform falls under the same rules. This section draws a clear line between what these terms cover directly, what falls under a third-party policy and what depends entirely on your local legal situation. Understanding the boundary helps you know which channel to contact when something needs clarifying.
Login, account creation, session behaviour and device continuity on kariya11 are all within scope. Rules on how we manage your account, suspend access or process a closure request are set out here.
Deposits and withdrawals processed through your account wallet — including Nagad and Upay — are within scope on our side. The payment provider's own terms also apply independently to those transactions.
Game content, promotional notices and lobby information published on kariya11 are within scope. Game rules shown inside individual titles come from the studio that supplies them, not from this policy.
External payment providers, linked apps and any site you reach by following a link away from kariya11 operate under their own terms. We do not control and are not responsible for those policies.
You have practical steps available to you at any point under these terms. Your account dashboard shows a full record of every login session and wallet transaction — open the transaction history tab to review deposits, withdrawals and any status notes attached to each entry. If a detail in your account profile is incorrect, you can update it directly from the account settings page; fields that cannot be self-edited carry a note directing you to contact support with the correction request. For any question about how your data is used or stored, raise a query through the live chat option on site or through the help form in your account. You do not need to close your account to ask a question about it. If you want to request a change to how your information is handled, put the request in writing through the help form and we will confirm receipt and next steps through the same channel. These routes are available to you regardless of which device you are using.
Open the transaction history in your account dashboard to see a full log of deposits, withdrawals and session activity linked to your wallet.
Update editable fields directly in account settings. For fields locked from self-editing, submit a correction request via the help form and we handle it from there.
Use live chat or the account help form to ask how your information is used. You will receive a response through the channel you contacted us on.
Send a written request through the help form if you want to change how your information is handled. We confirm receipt and respond with the steps that follow.
If something in these terms is unclear or you need to act on a right described in this policy, reach us through one of the routes below. Each route is available from within your account on any device.
The chat icon on kariya11 connects you directly to a support agent. Use this route for urgent policy questions about your account or wallet status.
Submit a written message through the help form inside your account. This route is suited to data requests, correction requests and any question that needs a documented reply.
Send your query to the support email address published in your account settings. We respond to the same address you write from, so keep it consistent with your account email.
Handling your information carefully is not optional — it is how we keep the platform working for you. Here is how we approach the key areas covered by this policy.
Account and transaction data is stored to the minimum needed for your account to function and for us to meet our obligations. We do not keep data beyond the period required. The retention schedule is outlined in the full policy available on this page.
We use cookies to maintain your login session across devices and to remember your account preferences in the lobby. You can manage cookie settings from the preferences section of your account or through your browser controls.
Your account is protected by the login credentials you set. If you believe your account has been accessed without your knowledge, use the live chat route to flag it immediately and we will lock the session from our side.
For any question about data handling, retention or policy changes, the account help form is the correct route. Written requests through that form create a record we can both refer to if follow-up is needed.
Below are the questions we hear most often about how these terms work, what your rights are and how to act on them.
Access to kariya11 and the applicability of these terms depend on local law and the eligible regions we support. If you are in Bangladesh, check whether access is permitted under the laws that apply to you before opening or using an account.
Open the transaction history tab in your account dashboard. Every deposit and withdrawal — including Nagad and Upay transactions — is listed there with status notes. You do not need to contact support to view your own records.
Yes. Editable fields can be changed directly in account settings. If a field is locked, submit a correction request through the help form in your account. We review it and confirm the outcome through the same channel.
We publish updates on this page and note the change date at the top of the policy. Continuing to use your account after a change is posted means you accept the updated version. If you disagree, contact support before continuing to use the account.
On our side, yes — all wallet transactions including Nagad deposits and Upay transfers are within scope. Each payment provider also has its own terms that apply independently. Review both sets of terms if a transaction is in question.
Send a written request through the account help form. Describe what you want changed and which data it relates to. We confirm receipt and reply through the same form channel with the steps we will take.