Sports / Casino
kariya11 collects only the data required to keep your account running — payment activity through Nagad and Upay, device access records and your support history. How this applies to you depends on your local law and the eligible regions we serve.
This policy sets out what personal data kariya11 collects when you use our platform, why we collect it, and how long we keep it. When you create an account, we ask for the data we need to verify your identity, process your deposits through Nagad or Upay, and maintain your transaction history. That record stays in your account wallet view until you request a change or close the account. We collect data in three situations: when you register and complete account verification, when you make or receive a payment on your wallet, and when you contact our support team for help. Support conversations — whether started through live chat or the contact form — are stored so we can follow up accurately and keep a record of any action taken on your account. We do not sell your personal data to third parties. We share it with payment processors only to the extent needed to complete a Nagad or Upay transaction, and with service providers who operate parts of the platform under contractual data-handling obligations consistent with this policy. Whether this policy and the platform apply to you depends on your local law and the eligible regions we operate in. If your jurisdiction restricts or prohibits this type of service, access and data rights described here may not apply in the same way.
This policy applies to data collected through kariya11's platform — your account registration details, the games you access, the payments you make through Nagad or Upay, and every support interaction you start. It covers mobile browser sessions and desktop access equally; the same data rules apply regardless of which device you use to reach your account. Where this policy does not apply is equally important to understand. If you follow a link from our site to an external service — a game studio's terms page, a payment provider's support site, or any third-party domain — that site's own data practices govern what happens next. We do not control what external sites collect, and this policy ends at the boundary of our domain. Eligibility matters too. Whether this policy and the platform as a whole apply to your use depends on your local law and the eligible regions we serve. The four categories below map the scope, but they do not resolve questions about legal access in your jurisdiction — check local regulations for that.
Data collected when you log in, verify your identity or update account details falls under this policy. This includes device records from mobile browser sessions, any account-level security actions you take, and the contact details you enter or change in your profile.
Payment activity processed through Nagad or Upay is covered here. We retain the transaction reference, amount and timestamp in your account wallet history. You can check that record directly from the transaction tab in your account area at any time.
When you browse game categories, open a title or interact with the sportsbook section, we record usage data to keep the lobby relevant and functional on your device. This data stays within the platform and is not linked to your payment records.
Links that take you away from kariya11 — to a game studio page or an external support resource — are outside this policy's scope. Once you leave our domain, the external site's own data practices apply and we have no control over them.
You have practical actions available to you at any point while your account is open. You can check the personal data attached to your account by opening the profile section and looking at the fields displayed there. If something is incorrect — a phone number, a linked payment method or an email address — you can update it directly in your account settings or contact our support team to request a correction. If you want to ask a question about how your data is used, the support contact form is the right route. Submit your question there with your account reference and we will respond through the same channel. If you decide you want to close your account, the data retention period that applies afterwards is described in the policy details section above. Closure requests are handled by the support team.
Open the profile section of your account to see the data fields we hold for you — name, contact details, linked payment methods and your full session history. That view shows exactly what we have on record for your account at that moment.
Update your phone number, email or linked Nagad and Upay details directly in account settings. For changes that require identity verification — such as updating your registered mobile number — contact support with your account reference and the team will action it.
Use the support contact form to ask anything about data use, retention or your account record. Include your account reference number in the message so we can locate the right record quickly and respond through the same channel with a clear answer.
Contact the support team through live chat or the contact form to start a closure request. After your account closes, we retain data required by our operational obligations for a defined period. When that period ends, your personal data is removed from active systems.
For any question about this privacy policy or your account data, the routes below connect you with the right team. Each route suits a different kind of request — quick clarifications move fastest through live chat, while detailed data corrections or account closure requests need a written record, which the contact form provides automatically. When you raise a policy question, include your account reference in the first message. That lets the support team locate your account and check the right records without asking for it a second time. For payment-related data questions — for example, confirming that a Nagad or Upay transaction is recorded accurately against your account — the same support channels apply. We do not operate a separate payments helpline; the routes below cover all account and policy requests. The team aims to follow up through the same channel you used to open the request.
Start a chat session from the support icon on any page of the site. Use this for quick questions about what data we hold or what a specific account entry means, including Nagad and Upay transaction records in your wallet history.
For detailed requests — data corrections, account closure or specific questions about how your Nagad or Upay transaction data is stored — use the contact form. Include your account reference in your message so the team can locate your record without delay.
The help section in your account lists published answers to common policy questions. Check there first; if your question is not covered, you can open a support request directly from that page and the team will follow up through the same channel.
Handling your account data responsibly is a commitment we carry through every part of the platform. When you deposit through Nagad or Upay, the transaction record is written to your account wallet and stored on secured servers — visible in your transaction history, not passed to third parties unless a payment processor requires it to complete the transfer. Cookies on this site serve two purposes: keeping your login session active between pages and helping us understand which parts of the lobby are used most on mobile. You can change cookie settings in your browser at any time; switching off functional cookies may affect how your session persists. Account login activity is logged on every session, whether on a phone browser or desktop. If you see a session entry you do not recognise, contact the support team immediately — do not wait. Retention after account closure is covered in the policy details section above.
Your account data — registration details, payment history through Nagad and Upay, and support conversations — is stored on secured servers. We do not share it with third parties outside the processing relationships described in this policy and operate under contractual obligations with any service provider involved.
We use functional and analytics cookies to keep your login session active, remember your language preference and understand which parts of the lobby are used most. You can adjust cookie settings through your browser. Blocking functional cookies may affect how your account session behaves on mobile.
Login sessions on mobile and browser are tracked so we can flag unusual access patterns on your account. If you see a session in your account history that you do not recognise, contact support immediately so the team can look into it and act.
After your account closes, we keep the data required by our operational obligations for a defined period. When that period ends, personal data is removed from active systems. Submit a closure and deletion request through the support team to start this process.
These answers address the questions we hear most often from account holders about how this policy works and what you can do under it. Privacy policies can be long documents — this section pulls out the practical parts: what data we hold, whether we share it, and how you can check or correct it. If your question is not answered here, the right route is the support contact form. Submit your question with your account reference and we will respond through the same channel. For questions specific to Nagad or Upay transaction data — for example, whether a specific payment has been recorded correctly against your account — the support team can pull that record and confirm it. Eligibility for the platform and the data rights described in this policy depends on your local law and the eligible regions we serve. If you are in a jurisdiction where access is restricted, the practical rights described in these answers may not apply in the same way.
We collect the details you enter during registration, your payment activity through Nagad and Upay, device and session records from each login, and the content of support conversations you start. We do not collect data beyond what is needed to run and secure your account.
We share data only with payment processors — such as Nagad and Upay — to complete transactions, and with platform service providers operating under contractual data-handling obligations. We do not sell your personal data to any third party for marketing or any other commercial purpose.
Open the profile section of your account and check the fields displayed there. For a full record or data not visible in the account view, submit a request through the support contact form and include your account reference number for faster response.
Yes. Update most fields directly in account settings. For changes that need identity confirmation — such as the phone number linked to your Nagad or Upay wallet — contact support with your account reference so the team can verify and update the record.
After closure, we keep data needed to meet our operational obligations for a defined period. When that period ends, personal data is removed from active systems. The support team can tell you which record-keeping obligations apply to your account at the time of closure.
This policy applies to your use of the kariya11 platform where access is available under your local law and in eligible regions. If your jurisdiction restricts this type of service, platform features and the data rights described here may differ. Check local regulations before using the platform.